Shipping policy
At Ezra Ember, each order is prepared with care. Many of our products are handmade in small batches.
Processing Times
- In-stock orders are typically processed and prepared for shipment within 5–7 business days.
- Preorder items require additional preparation time. Please allow up to an additional 7 business days for preorder items to be handmade, prepared, and ready for shipment.
- If your order contains both in-stock and preorder items, all items will ship together once the preorder items are available and the complete order is ready for shipment.
Shipping & Delivery
- Processing time is separate from shipping transit time. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
- Delivery times vary depending on your location and the shipping service used. Carrier delays due to weather, holidays, or other circumstances outside of Ezra Ember's control may affect delivery.
- Ezra Ember currently ships within the United States.
Shipping Address
- Please carefully review your shipping address before submitting your order. If you notice an error, contact Ezra Ember as soon as possible.
- Once an order has shipped, the shipping address cannot be changed by Ezra Ember.
- Customers are responsible for providing a complete and accurate shipping address at checkout.
Damaged Orders
- Please inspect your order upon delivery. If an item arrives damaged, you must contact Ezra Ember within 3 calendar days of the carrier-confirmed delivery date.
- Please provide your order number and clear photos of the damaged item, shipping box or mailer, and packaging materials so we can review the issue and, when applicable, document a shipping claim.
- Damage reported after the 3-calendar-day notification period may not be eligible for a replacement or refund.
- After reviewing the information provided, Ezra Ember will determine the appropriate resolution, which may include a replacement or refund.
Thank you for supporting Ezra Ember and our small-batch, handmade products.